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General Terms and Conditions

General terms and conditions of the company Ting Tong wooden games

General terms and conditions of Tong Wooden Games


Terms of Service

§1. Scope
§2. Conclusion of contract
§3. Right of withdrawal
§4. Prices and terms of payment
§5. Bearing of risk, delivery and shipping conditions
§6. Retention of title
§7. Fulfillment
§8. Warranty & liability
§9. Applicable Law
§10. Alternative dispute resolution
§11. Data protection

§ 1. Scope

1.1 These terms and conditions of the company Ting Tong Holzspiele, Brandenburger Str. 39, 15754 Heidesee, hereinafter referred to as "seller", apply, unless otherwise agreed, to all sales, deliveries and services of the seller to the customer that are made via the seller's online shop www. will be closed. By sending / submitting his order, the customer acknowledges the validity and content of these terms and conditions. In addition to the provisions of these terms and conditions, only the statutory provisions apply, unless these terms and conditions have been wholly or partially waived by individual agreement. The inclusion of any opposing conditions is contradicted.

1.2 “Consumer” in the sense of these terms and conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor independent professional activity.

1.3 "Entrepreneur" is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.

§ 2. Conclusion of contract

2.1 If the seller places an article on his online shop, the activation of the offer page constitutes a non-binding offer to conclude a purchase contract under the conditions contained in the article page. The customer himself submits the offer via the seller's order system on his online shop

2.2 When placing an order via the seller's order system on his online shop, the customer places the goods he intends to purchase in the shopping cart. If the button “checkout” is clicked, the requested data must be entered. All order details are listed again on the "Order overview" page. The customer can check and change his details again before sending the order by clicking the "Back" button. The purchase can also be canceled. All entries can be corrected and undone using the browser used and the mouse and keyboard options. After clicking the "Buy" button, input errors can no longer be corrected. It is a binding declaration.

2.2a The seller's offers are non-binding. We reserve the right to make technical and other changes within reasonable limits.

The order takes place in the following steps:

1- Selection of the desired goods
2- Confirm by clicking the "Add to shopping cart" button
3- Check the information in the shopping cart
4- Press the button "Checkout"
5- Registration in the internet shop after registering and entering the registration details (e-mail address and password).
6- Another check or correction of the respective entered data.
7- "Buy" - binding sending of the order.

2.3 Immediately after submitting his order, the customer receives a confirmation email from the seller stating that the seller has received the offer. This "order confirmation" does not yet represent an acceptance of the offer. The offer can only be accepted by the seller by sending the customer a written "dispatch confirmation" or a "dispatch confirmation" in text form (letter or email). The receipt of the “shipping confirmation” by the customer is decisive here. The seller can also accept the offer by delivering the ordered goods to the customer. The receipt of the goods by the customer is decisive here. Furthermore, the seller can accept the offer by asking the customer to pay, stating the respective order. If the customer has opted for the payment method payment by direct debit, if this is offered, the seller can accept the offer by collecting the total price from the customer's bank account. The time at which the customer's account is debited is decisive. If there are several of the variants shown, the contract is concluded when the first variant occurs.

2.4 The processing of the order as well as the transmission of the information relevant in connection with the conclusion of the contract takes place - partly automatically - by e-mail. The customer must ensure that the e-mail address stored by him in the seller's online shop is correct, that the receipt of the e-mails is technically ensured and that the acquisition of knowledge is not prevented by SPAM filters.

2.5 These contractual conditions can be printed out using the browser's print function or saved on the computer using the "Save page" function. The information is stored by the seller. The contract information is also available to the customer after the contract has been concluded. The seller attaches the general terms and conditions and the information required for distance contracts to the consignment of goods.

2.6 The terms and conditions are available in German language.

2.7 We have submitted to the Trusted Shops code of conduct: .


§ 3. Right of withdrawal

3.1. Consumers (for definition see section 1.2 of the business and license conditions) have a right of withdrawal according to the distance selling regulations.

3.2 More detailed information on the right of cancellation can be found in the provider's cancellation policy, which can be accessed under the following link: Right of withdrawal


§ 4. Prices and terms of payment

4.1 All prices stated in the offers are shown in EUR (€) and contain the statutory value added tax at the respective statutory rate, as well as all other price components (final prices). Discounts and further reductions are not granted unless this is additionally and expressly indicated in the respective offer.

4.2 Only the costs of packaging and shipping are not included in the price at the time the order is placed. The costs for this can be found on the shipping costs page. Furthermore, the shipping costs are shown separately in the course of the order process. The shipping costs are to be borne by the customer in addition, unless free shipping has been promised.

4.3 Unless the contracting parties have agreed otherwise, the purchase price is due immediately.

4.4 The seller accepts as payment methods: PayPal, credit card, instant transfer, prepayment, Klarna, last name. The customer receives an invoice showing VAT.


§ 5. Bearing of risk, delivery and shipping conditions

5.1 The seller is entitled to partial deliveries and partial invoices if this is reasonable for the customer. If the partial delivery incurs additional transport costs, these will be borne by the seller. Unless otherwise agreed, delivery will be made to the delivery address given by the customer, which may also differ from the billing address.

If the total purchase price of the individual order by the customer / consumer is EUR 51 or more, the seller delivers free of charge to Germany.
If the total purchase price of the individual order by the customer / consumer is EUR 100 or more, the seller delivers free of charge to Europe.
All deliveries are insured as a package in a cardboard box. The price of postage is calculated based on weight. At the cheapest shipping price, in a delivery up to 2 kg, the seller calculates the shipping costs as follows:

Germany up to 2kg 4,50 €
Austria up to 2kg 14,00 €
EU up to 2kg 14,00 €
Switzerland up to 2 kg
Russia up to 2 kg
12,90 €
17,00 €
Rest of the world up to 2 kg 45,00 €

The full shipping costs can be found here: Shipping

5.2 Unless otherwise agreed with the customer, the purchased goods will be dispatched to the delivery address provided by the customer. The stored delivery address alone is decisive for shipping. Collection by the customer himself is not possible for logistical reasons. The purchased items will be shipped within 1-2 working days after receipt of payment. The delivery time is 2-3 working days within Germany / 3-7 working days within Europe / 5-30 working days outside Europe if the item description does not contain any other information on the delivery time.

5.3 In the case of entrepreneurs, the risk of accidental loss and accidental deterioration of the goods is transferred to the buyer when the goods are handed over, in the case of sale by mail, when the goods are handed over to the contracted shipping or logistics company. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold does not pass until the goods are handed over to the consumer or to a recipient specified by him. This also applies to mail order purchases.

5.4 Customs or import fees are borne by the customer; the seller has no control over these fees and cannot predict their amount. If a certificate of origin is required for the dispatch of the goods, which the customer must inform the seller immediately, delivery can be delayed by 6-8 weeks. In the customs forms for parcels to countries outside the EU, the value of the items included in the delivery is listed by product type. If the order is a gift (the consignment must have a German sender / donor, not the address of the seller, the package will be marked with the note 'Gift'; the prices / the value of the goods will still be shown in the customs form expelled.


§ 6. Retention of title

The delivered goods remain the property of the seller until they have been paid for in full.


§ 7. Fulfillment

In the case of purchase contracts, fulfillment on the part of the seller occurs when the goods are handed over to the transporter if the customer is an entrepreneur. If the customer is a consumer, fulfillment occurs when the defect-free goods are handed over to him or to a recipient specified by him. With the payment of the purchase price including the payment of packaging and shipping costs to the seller, fulfillment on the part of the customer occurred.


§ 8. Warranty & liability

Warranty and liability are based on the statutory provisions. The buyer has a statutory right to liability for defects.


§ 9. Applicable Law

German law applies to the legal relationships between the parties to the exclusion of the UN sales law. This choice of law does not apply to consumers if the protection granted is withdrawn due to mandatory provisions of the country in which the consumer has his habitual residence. In the event that the customer is a merchant within the meaning of the German Commercial Code, the exclusive place of jurisdiction is the registered office of the seller.


§ 10. Alternative dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can find under the following link: In the event of a dispute about a consumer contract, we do not take part in a dispute settlement procedure before a consumer arbitration board. We are not obliged to participate


§ 11. Data protection

To the complete data protection declaration

1. The customer is in detail about the type, scope, place and purpose of the collection, processing and use of the personal data required for the execution of orders as well as about his right of withdrawal for the use of his anonymized usage profile for the purposes of advertising, market research and for the needs-based design of the service been taught. The seller assures that the personal data will only be used for purposes that serve to process the transactions on which these general terms and conditions are based. The seller reserves the right, in the case of product developments that are of interest to the customer, to contact the customer using the data made known to the seller during the transaction. The seller does not pass on the data to third parties.

2. The customer expressly consents to the collection, processing and use of personal data. He has the right to withdraw his consent at any time with effect for the future.


As of 09/01/2020



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